Chat, Engage, and Sell More with WhatsApp Chatbot on RI+

Struggling with high support costs and customer demands for instant responses? Take advantage of WhatsApp automation for business and create a WhatsApp Chatbot to capture and qualify leads, and engage customers more effectively.
While traditional one-way channels like email and SMS/MMS can be effective for broader distribution, WhatsApp Chatbot is undoubtedly a better customer engagement tool for building closer, more personal relationships with customers.
1. Reply Faster, Win Hearts – No App Required
Skip the cost and hassle of building and maintaining an app. With RADICA’s WhatsApp Chatbot, customers can connect instantly through a simple WhatsApp QR code—no downloads or tedious sign-ups required.
Handle customer queries in real-time, personalize interactions, and reduce costs by eliminating the need for a dedicated app. Features like drag-and-drop auto-replies and interactive buttons make engagement seamless, enabling customers to respond with a single click.
Go app-less with WhatsApp Chatbot and deliver exceptional service while reducing repetitive tasks. With its wide reach and high engagement, WhatsApp Chatbot keeps customers loyal—no extra downloads required.
2. Capture and Qualify Leads Anytime, Anywhere for More Business Opportunities
Turn every interaction into a lead opportunity. Share WhatsApp QR codes on social media, websites, or product packaging to collect key customer details like name, email, and preferences.
Automate lead qualification to focus your team on high-potential prospects. Incorporate WhatsApp Chatbot on RADICA’s omni-channel platform, RI+, to qualify leads from multiple sources, like FB/IG ads, Google Ads, or LinkedIn Ads. Even better, all qualified leads can be consolidated into RI+, which allows further cross-channel engagement to turn prospects into customers.
Unlike the passive approaches offered by other WhatsApp chatbot vendors, we actively re-engage cold leads with automated, personalized follow-ups, promotional offers, and abandoned cart reminders. For example, if insurance agents ignore your eDM campaign, schedule WhatsApp reminders with incentives like free coffee to boost engagement and attendance. With RI+, everything works seamlessly in one journey, no matter the channel.
3. Assign Chats Smarter with Ticketing
Delayed responses lead to lost opportunities. With RI+’s smart ticketing system, you can assign chats to the right teammate or group instantly for faster, more accurate support.
Balance team workloads with round-robin settings, and let teammates view full chat histories to ensure seamless transitions—no need for customers to repeat themselves.
Automatically generate tickets labeled as “support” or “sales demo” to stay organized and track progress effortlessly.
4. Integrate Seamlessly for End-to-End Automation
RADICA’s WhatsApp Chatbot isn’t just a standalone solution—it’s the cornerstone of a connected business ecosystem.
Integrate WhatsApp with platforms like Salesforce, Shopify, and D365 to sync leads, automate abandoned cart reminders, and enable real-time CRM updates through APIs. Even large-scale campaigns are simplified with secure SFTP integration for bulk data transfers.
Picture this: It’s Easter season, and your store has launched an exclusive package. As orders pour in, RADICA’s WhatsApp Chatbot streamlines operations by handling FAQs and collecting customer details. With API integration, it can even send automatic order confirmations via WhatsApp—saving your team time while ensuring a smooth customer experience.
Transform Customer Journeys with WhatsApp Chatbot on RI+
Save on support, app development, and maintenance costs, capture quality leads, and deliver personalized service—all without building an app. RADICA’s WhatsApp Chatbot combines WhatsApp’s personal touch with advanced automation to deliver measurable results in one single platform.
Start your free trial or schedule a demo for RADICA’s WhatsApp Chatbot today!
Contact US
Features Articles
The Easiest Way to Get the WhatsApp Business API
Business Opportunities Evoked from the New MCRA Policy
Digital Customer Engagement Has Never Been So Easy!
Digital Transformation – All start with Data Management
Get ready to find a professional email marketing company in Hong kong?
RADICA as #1 All-In-One Email Marketing Automation Platform can ease your concern.
About RADICA
RADICA is a Hong Kong leading email marketing solution provider dedicated to accelerating revenue and maximizing customer connection with customer engagement solution in B2B, B2C and E-commerce industries. With RADICA’s advanced onmichannel marketing automation platform RI+, it is much easier and effective to spread out cross-channel messages with automated and personalised journey, even with high volume within short period of time. Our clients ranging from luxury, banking and insurance to food and beverage like Chanel, BEA, LEVI’s, Chow Sang Sang and Starbucks. Since 2000, RADICA as the leading email marketing and CRM agency in Hong Kong have focused on growing the value of their customer database by making wise use of data analytics in direct marketing. Learn more Radica Systems Limited at www.radicasys.com.
