Conversational Marketing
Acquire more potential customers and convert more sales by personalized 1-to-1 message with Live Chat and Chatbots
Convert Sales by triggering meaningful
conversations by Live Chat & Bots
Live Chat Support
Create a vibrant experience for your customers with picture and video messaging.
Chatbot Integration
Show that you’re on first-name basis with placeholders for dynamic content.
Tracking & Analytic
A clean dashboard that shows an overview of how many chat cases you have every day, how your customers engage with your team, and what channels are the most popular, and how efficient is your team in supporting customers.
Omni-Channel Messaging
Manage all chats and messages in one place for your website and major messaging channels including FB Messengers, Website live chat, WhatsApp etc.
Integrate with
WhatsApp Business API
With our service, you can schedule and send broadcast WhatsApp promotion message in one click, such as event notifications, arrival notifications.
All-in-One Message Inbox
Engage with customers anywhere, anytime by managing their conversations from your website, messaging channels like Facebook Messenger, WhatsApp, Website Livechat for better communications and more sales.
- Integrate Website and Social channels
- Customer Profile and Shopping Behaviors
- Team Collaboration with Chat Status
- Human-bot handoff
- Complete Searchable, Filtered by Channel & Tag
- Saved Reply (Canned Message)
Integrate with WhatsApp Business API
Reach 1.5 billion active users by integrating WhatsApp Business API to our conversational marketing platform. Give your customers the best communication experience served by multiple agents, and send them personalized messages by segmented contacts.
- Multiple Agent for Customer Care
- Personalized Greeting & Auto Reply
- Automated Chat Flow by Keyword
- Template Message for Segmented Broadcast
Chatbots for All Customer Channels
Build custom bots deployed to your website and social messengers to avoid your customers from waiting. Chatbots free up your team’s time by working 24/7 to identify more customers, convert sales and handle frequent enquiries.
- Build in minutes with Chatbot Builder
- Keyword Automation
- Work Perfect with Human Agent
- Automated Tag & Segment
- Acquire Users, Engage & Sell
Real-Time Reports
A clean dashboard that shows an overview of how many chat cases you have every day, how your customers engage with your team, and what channels are the most popular, and how efficient is your team in supporting customers.
You will be able to see :
- Number of Chats
- Chat Stat for Case Progress
- Chat Stat for Multiple Channels
- Response Time
- Agent’s Support Activity
- Custom Period
Complete Your Digital Marketing and CRM Customer Engagement Strategy
Marketing Automation
Save time and boost campaign performance to optimize entire customer experience by automating your segmentation and marketing messages across omni-channels.
SMS Marketing
The fastest way to send important messages to your audience. Instantly notifications with no delay, 90% of messages read in the first three minutes and analyse your campaigns with real-time data captured directly from your customer’s mobile devices.
WhatsApp Marketing
Boost your sales by delivering personalized marketing messages to WhatsApp messaging channel that achieves 90% open rate and double your conversion.
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Learn how RADICA platform can help grow your business with consultation
