Omni-Channel Marketing Solution

Boost engagement while delivering customer-centric messages via Omni-Channel strategies

Blast Out the Campaign through Our Omni-Channel Platform​
What is Omni-Channel Marketing ?

It creates seamless messaging across channels.
Each channel works together—and we stress “works together”—to create a unified message and voice for your brand. Marketing strategies must take into consideration that a customer may begin their journey on one platform, only to jump to another channel, and finally convert by way of a third platform, which creates a consistent and seamless user experience

What is Omni-Channel Marketing ?​

RADICA'S RI+ SUPPORT​

RADICA's RI+ Support

Omni-Channel vs. Multichannel Marketing

You may be curious why we’re focusing so much on the term. They’re not interchangeable because there are clear differences.

Multichannel MarketingOmnichannel Marketing
Focal Point of Marketing StrategyThe brandThe customer
Message TypePrimarily staticAdapts to customer behavior
Channel InteractivityOperate independentlyWork together
Higher Engagement Rate

Campaigns earned an 18.96% engagement rate. Those using single-channel campaigns saw a 5.4% engagement rate. At the same time, omni-channel strategy benefits operational efficiency and reduced cost.

Purchase Rate Comparisons
Purchase Rate Comparisons
Higher Purchase Rate

Earned a 287% higher purchase rate than those depending on just one channel (12% versus 3.21%). Bonus: When you use SMS as one of the channels within an omni-channel marketing initiative, the conversion rate improves by 47.7%.

Higher Spend Rate

With more personalized campaign across multi-channels and devices, customers engaging with omni-channel campaigns spent, on average, 13% more than those engaging with single-channel campaigns.

Higher Spend Rate​
Higher Customer Loyalty

Higher Customer Loyalty

Marketers using omni-channel campaigns experienced a 90% higher retention rate than those using single-channel campaigns.

Apply to ALL Industries

Banking

Banking

Retail

Retail

food & Beverage

Food & Beverage

Insurance

Insurance

e-commerce

E-commerce

Unleash Omni-Channel with
Marketing Automation

Maximize its impact and drive leads into sales. Create loyal customer relationships with smart and effective way – marketing automation.

More Personalized Customer Experience ​

More Personalized Customer Experience 

Dynamic content-creation ​

Dynamic content-creation 

Scheduled Campaign Message​

Scheduled Campaign Message

Customer Journey Automation ​

Customer Journey Automation

Smart Audience Segmentation ​

Smart Audience Segmentation

Efficient Team Collaboration on Customer Management ​

Efficient Team Collaboration on Customer Management 

How Does Omni-channel
Marketing Automation Work?
Centralize Your Customer Data​

Centralize Your Customer Data

Segmentize Customers Based on their Demographic, Habit, Preference ​

Segmentize Customers Based on their Demographic, Habit, Preference

Map Out a Unique and Potential Customer Journey

Map Out a Unique and Potential Customer Journey 

Decide What Channels to used in that Specific Campaign​

Decide What Channels to used in that Specific Campaign

Blast Out the Campaign through Our Omni-Channel Platform​

Blast Out the Campaign through Our Omni-Channel Platform

Instant data tracking across multiple platforms

What makes your Audience click? Analyse and optimise your campaigns with real-time data captured directly from your customer across different channels. You will be able to see:

  • Delivered rate
  • Unique Clicks Rate
  • Reply Rate
  • Unsubscribed rate
Instant data tracking across multiple platforms

There Are No Second Chances When It Comes To Follow-Up

Automating Follow Up Ensures You’re
Responding To Leads And Client Needs Immediately. With RI+:

Localize Your Message To Win More Deals

One Template To Support Multilingual. Make Any Needed Modifications In Tone, Imagery And Subject Matter To Successfully Connect With Your Local Customers.

Ecommerce Integrations

Ecommerce Integrations Worry Free

Whatever You Need, We’ve Got You Covered With Great Ways To Integrate And Automate Your Business.

Behaviour Tracking And Analytics

Monitoring and measuring your campaign performance is vital to your business.

CONVERSATIONAL MARKETING TAILORED FOR ECOMMERCE

We keep the conversation going. Set up appointments, track leads, convert sales by personalized 1-to-1 message campaigns

Other Add-Ons To Maximize
Your Performance

DCare Service

DCare service

We make sure you have high inbox rate for China market ISPs. Over the past two decades, our email experts Dcare Team has been working closely with major global and local ISPs, such as Yahoo!, Hotmail, Tencent QQ, NetEase, Sina, etc, we keep pace with the ever-changing regulations of different ISPs. Through the daily monitoring of IP healthiness, blacklist, whitelist, and feedback loop, etc., we guarantee to achieve more than 90% inbox rate, which is highly recognized by our clients.

CRM Integration

CRM Integration

RiMANGGIS is ready to integrate with different systems via different APIs. Any data input from your CRM systems can trigger the right email campaign to your target customers automatically. It streamlines the flow of data from different sources and facilitates new subscribers to receive the first-hand news from you in a timely manner. 

Email Services

Other Email Services

We're always ready to lend a hand. Our in-house email experts can give you advice on your email marketing strategy, design custom branded templates, create engaging email content, and help you maximize your results over time.

Email Services

Drive traffic and conversions with SMS Marketing

Send large-scale SMS campaigns to create engagement and drive traffic to the right landing pages. Supports multiple free embedded HTML5 landing page templates, which enables to create SMS campaign with rich forms of content, including videos, animation images, e-catalogue, forms, coupons, surveys, location info, etc.

Complete Your Digital Marketing and CRM Customer Engagement Strategy

Engage your customer with fully personalized email, which makes great impact on increasing open rate and click through rate. Learn how to deliver the right message at the right moment with our schedule feature.

Save time and boost campaign performance to optimize entire customer experience by automating your segmentation and marketing messages across omni-channels.

Step up your transactional emails with on-brand designs and reliable deliverability with guaranteed inbox rate over 90%.

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