Beyond the Plastic Card: The 2026 Guide to Omnichannel Loyalty for Hong Kong Retailers
The Retention Gap: Why Single-Channel Loyalty is a Liability Stamp cards are dead. Or at least, they should be. In Hong Kong's hyper-competitive retail landscape — where a single city block can hold a dozen competing brands — handing a customer a plastic card and calling it a loyalty program is no longer a strategy. […]
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