Automate, unify, and scale WhatsApp engagement — with enterprise workflows
RI Chat is a WhatsApp-based chatbot platform for large organizations. We co-build custom workflows and tailored API integrations to trigger real-time actions and govern multiple WhatsApp numbers with ease.
Why RI Chat
Large enterprises don’t need another generic chatbot—they need a partner who can map complex operations, integrate deeply, and scale safely across brands and outlets.
- Unified Source of Truth
Custom Enterprise Workflows
Approvals, maker-checker, escalations, multilingual support, and SLAs aligned to your ops.
- Visual Pipelines
Real-time API actions
Connect loyalty, payment, booking, SIM/telco, ticketing, and CRM to act instantly in chat.
- AI Enrichment
Multi-number Governance
Central routing, roles, permissions, analytics, and audit trails across many WhatsApp lines.
Proven with enterprise teams
Three real-world examples showing custom workflows and APIs to real business outcomes.
Retail
Loyalty via Whatsapp
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Real-time API sync with loyalty system
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Members check & redeem points in chat
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Avoided app re-development
Higher member engagement via WhatsApp
Travel
24/7 data top-ups
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Chatbot processes payments in real time
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Plan upgrades reflected instantly
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Reduced support wait time
Always-on revenue channel
Hospitality
One platform for 4 lines
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Main account + 3 restaurant lines
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Unified team inbox & reporting
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Simplified cross-outlet comms
50% faster staff response time
- Connect
Link databases, files, and APIs instantly
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Single team inbox for corporate, brand, and outlet lines
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Routing, assignment, notes, and SLA targets
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Roles & permissions, approval workflows
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Analytics by line/outlet; audit logs
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Cross‑outlet communication without account switching
- Transform
Flexible API Integrations
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Loyalty: member points check & redemption
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Travel SIM: real-time data top-ups & plan upgrades
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Payments & Bookings: in-chat transactions & confirmations
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CRM & Ticketing: create/update records with full context
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SDKs & webhooks to fit your stack
- Connect
Design
Map workflows (loyalty, SIM, booking, service), roles, SLAs, and languages across brands/outlets.
- Enrich
Intergrate
Connect to your systems (CRM, ERP, loyalty, payment gateways, telco APIs) via secure connectors.
- Visualize
Automate
Build multilingual chat flows with human-in-the-loop, approvals, and escalations.
- Activate
Scale
Roll out across multiple WhatsApp numbers with central governance, analytics, and audits.
Plays nicely with your stack
SDKs, webhooks, and REST APIs to connect loyalty, CRM, payment gateways, booking engines, and telco systems. Private cloud or dedicated IP options available.
- List Item
- Loyalty
- Payment
- Telco / SIM
- Booking
- Service deck
- Reference architecture
- Customer message enters RI Chat (per number/outlet)
- Flow engine evaluates rules → triggers API calls (loyalty, SIM, payments, CRM)
- Real-time results → bot replies, issues voucher, upgrades plan, creates ticket
- Human handoff with full context when needed; audit logs retained
- Security
Enterprise-grade security
ISO 27001-aligned processes, SSO/2FA, RBAC, audit trails. Options for private cloud and dedicated IP.
- Security
Data protection
PDPO / GDPR-conscious handling, regional data residency options, and retention controls.
- Visualize
Operational governance
Approvals, maker-checker, content templates, and escalation rules for regulated teams.
Business outcomes
Cut costs
Avoid app (re)development; leverage WhatsApp ubiquity for loyalty and service.
Boost efficency
Automate redemptions, top-ups, bookings; reduce handling time with SLAs.
Scale safely
Govern multi-number operations with roles, permissions, analytics, and audits.
Ready to unify WhatsApp for your enterprise?
Let’s map your workflows and integrations together. We’ll show you how RI Chat scales across brands, outlets, and teams.
