你知道甚麼是 電郵服務 嗎？你公司有沒有追蹤電郵數據的習慣？很多時候，大家把電郵傳送出去後，便有種「任務已完成」的感覺，不再理會一切後續問題。但其實，電郵的寄送過程中，潛在種種原因令郵件無法成功到達客戶的收件箱。尤其當你寄的是帳單，只要有一位客戶收不到，都隨時導致遲交款項，甚至惹來投訴。亞洲最大規模的私營電力公司之一，在七年前也不使用 電郵服務 ，直至他們發現一直忽略了以下三個重要性： 電郵一封都不能少 可能你覺得，傳出去的電郵，有一兩封發送失敗，並沒甚麼大不了。但當你的電郵牽涉金錢或交易，例如月結單、購物帳單、交易紀錄、驗證碼等等，只要有一封送不到去客人的收件箱，隨時會引起對方不滿，甚至被投訴。 以上述提到的電力公司為例，在使用 RADICA 的 …
Brands must also strive to create more value for their customers over time, transforming a product purchase into a membership experience. In this blog we will demonstrate 3 Key Elements for Building Effective Customer Journey Management Program.
Julio Orr of Canopy came by RADICA HQ and shot some video while the RADICA team participated in team-building and personality exercises. We even enjoyed a coffee seminar and tasting!
Francis believes the quest for knowledge is boundless. His curiosity and creativity lead him to grow his e-commerce business. We believe in innovation as a mindset. Innovation starts from a willingness to make things better or do things differently. Dare to dream big, Dare to achieve more!
A crowd of RADICA community members and guests came together to share ideas at the third seasonal event The Power of Data with the theme “Architect New Retail’s Communication”this Wednesday in Centaline Club. The crowd was filled with representatives from local retail, FMCG, fashion, property businesses…
The Power of Data: Architect New Retail's Communication event will provide attendees with access to retail market insiders, allowing them to exchange experiences and information on machine learning, big data, and artificial intelligence
Mr. Francis Kwok, Founder and Chairman of Radica Systems, and Ms. Kimberly Jim, CRM Director of Radica Systems, delivered remarks at The Hong Kong Management Association on case studies detailing successes and failures by businesses implementing big data in their marketing strategies.
Invited by Global Sources Fashion Show, Wallis Chan, RADICA managing director, is sharing how do e-tailers implement data-backed marketing strategies. Working for retail industry for nearly two decades, we are glad to see many local enterprises are bending data challenges into their business edges.
Data is becoming a core asset in the new area. Thanks for Kingdee Asia Pacific’s invitation, Francis Kwok is sharing how Hong Kong enterprises use data to transform business strategy in Hong Kong and Greater Area Bay.
Presented by The Hong Kong Management Association, Francis Kwok, Founder and Chairman of RADICA Systems, and Wallis Chan, Managing Director of RADICA, spoke on how shopping malls and retail brands can utilize online and offline data with AI technology to seize hidden opportunities faster.